Return Policy

Your satisfaction is 100% guaranteed.

Ink & Toner Products
All our ink & toner products are backed by a 6-month unconditional 100% satisfaction guarantee. There is no restocking fee. We recommend that you thoroughly research the product you are considering before purchasing, though. If any items are damaged during shipment to you, we will ship you another item. You must notify us via email within 24 hours of receipt if your item is damaged. Email us at help@apexsuperstores.com. Do not throw away your packaging or item for 45 days, as FedEx will need to conduct an investigation.

Power Products
If you are not satisfied with your power products purchase, your item may be returned within 30 calendar days (unless otherwise stated). You will be responsible for the the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment is our error (wrong item shipped, shipping damage). The returned product must be in new & re-sellable condition. All products must be returned with its original box and packing materials provided by the manufacturer. For orders that shipped free, the original shipping & handling charge is usually about twenty percent of the item value. That amount will be deducted from your total credit. You will be responsible for return shipping costs unless otherwise agreed upon. A return authorization number is mandatory prior to return. We recommend tracking and insuring all returns

All products must be returned with its original box and packing materials provided by the manufacturer. The customer is responsible for return shipping costs unless otherwise agreed upon. Return authorization number is mandatory prior to return. We recommend tracking and insuring all returns. We will refund shipping costs only if the shipment is our error (wrong item shipped, shipping damage).

For orders that shipped free, the original shipping & handling charge is usually about twenty percent of the item value.

To attain a Return Authorizing Number, please contact us at the link below. Credit will be issued after our returns department receives and processes your return. Please allow at least 30 days from the date of your return for your credit to be issued. Credit may take up to 1 whole billing cycle to be reflected on your credit card statement.

Click here for the Return Authorization Form