Money Back Guarantee
Your satisfaction is 100% guaranteed. If you don't absolutely love it, we'll take it back and give you your money back.
Ink & Toner Products
All our ink & toner products are backed by a 6-month unconditional 100% satisfaction guarantee. There is no restocking fee. We recommend that you thoroughly research the product you are considering before purchasing, though. If any items are damaged during shipment to you, we will ship you another item. You must notify us via email within 24 hours of receipt if your item is damaged. Email us at help@apexsuperstores.com. Do not throw away your packaging or item for 45 days, as FedEx will need to conduct an investigation. Click here for the Return Authorization Form
Power Products
If you are not satisfied with your purchase, your item may be returned within 30 calendar days (unless otherwise stated). You will be responsible for the the original shipping costs unless the return is a result of our error. Original shipping costs will be refunded when the shipment is our error (wrong item shipped, shipping damage). The returned product must be in new & re-sellable condition. All products must be returned with its original box and packing materials provided by the manufacturer. For orders that shipped free, the original shipping & handling charge is usually about twenty percent of the item value. That amount will be deducted from your total credit. You will be responsible for return shipping costs unless otherwise agreed upon. A return authorization number is mandatory prior to return. We recommend tracking and insuring all returns
Returned merchandise must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Damaged merchandise, cosmetically or otherwise, is subject to fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address will incur a shipping fee.
